Promoting Accessibility, Health and Inclusion for People of All Abilities

Enable Wellness is committed to providing accessible and equitable customer service to our valued clients and colleagues. We strive to provide services that are inclusive and accessible to all persons with disabilities, and we are committed to providing services in a manner that respects the dignity and independence of persons with disabilities.  Enable Wellness policies, practices and procedures are aligned with the Accessibility for Ontarians with Disabilities Act (AODA).

ASSISTIVE DEVICES
We will ensure that our staff are trained and familiar with various assistive devices that may be used by clients during meetings and other interactions involving access to our goods or services.

COMMUNICATION
We will communicate with people with disabilities in ways that take into account their disability.

SERVICE ANIMALS
We welcome people with disabilities and their service animals to our places of meeting and business interactions.  It is the responsibility of the person with a service animal to control the animal at all times. Alternate meeting locations with more suitable accommodations for clients with service animals will be made as necessary.

NOTICE OF TEMPORARY DISRUPTION
In the event of a planned or unexpected disruption to our services that could affect our clients with disabilities, we will provide prompt notifications by email, phone or any other appropriate means that takes into account the person’s disability. This clearly communicated notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

TRAINING FOR STAFF
Enable Wellness will ensure that all persons to whom this policy applies receive training as required by the Accessibility Standards for Customer Service. In addition, training will be provided on a continuous basis to all newly hired employees as part of our training process.  A record of training received by Enable Wellness employees will be kept on file.

FEEDBACK PROCESS
Enable Wellness welcomes feedback, including feedback about the delivery of our services to persons with disabilities. Enable Wellness will investigate and respond to all complaints relating to such services in a timely, thorough and objective manner.

All clients can submit feedback or questions attention to:  solutions@enablewellness.com


ACCESSIBLE CUSTOMER SERVICES POLICY